Frequently Asked Questions

Q: Does the price include set up and delivery?
A: Price includes setup for inflatables and tents/canopies. For other items, such as tables and chairs, no. We will deliver them to the area of your property that is requested. If you would like for us to set up for you, let's talk about it! We can work something out! As for delivery, no. See the question below for delivery fees.

Q: Do you deliver to other cities?
A: Yes, we deliver up to 40 miles away.

Q: What is your delivery fee?
A: The first 10 miles are $1 per mile. Miles 11 - 15 are $2 per mile. Miles 16 - 20 are $3 per mile. Anything over 20 miles is $4 per mile.

Q: Does the rental time include your set up time?
A: No. When you ask for a certain length of time, you will get that full amount of time.

Q: When do you set up?
A: It depends on how many deliveries we have to do and what times the events start. It will usually be the morning of the event. Either way, you will not be charged for the extra time.

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. We refuse to let our items (whether it's bounces or chairs) be gross when you receive them.

Q: Do we have to keep inflatables plugged in the entire time?
A: Yes, you have to keep them plugged in if you are using them. If you lose power for any reason, quickly make sure everyone is out of the inflatable. They come down fast! If for any reason you need to turn it off, such as during an unexpected thunderstorm, make sure everyone is out and then unplug it.

Q: What about parks? Do parks have electricity?

A: Not all parks have electricity. If your park does not, we offer a Power Package for that convenience. You may want to check with your local authorities to make sure you are allowed to run a generator at the park. Also, keep in mind that you are responsible for all items. If someone steals a table, you will have to replace it. Likewise, you will need to monitor the inflatables closely. If someone damages the inflatable, you will be responsible for the repairs.

Q: What payments do you take?
A: We take credit card payments through this website, but we also accept cash and checks. If you would like to use cash or check, please add the items to your cart and then call us to schedule.

Q: What if we need to cancel?
A: We understand that plans can change. If you need to cancel, please do so as soon as possible. Cancellations made more than 5 days before the event will receive a full refund, including the down payment. If you cancel less than 5 days before the event, you will receive a refund minus the down payment. Your down payment can be credited to your account for use within 90 days.

Q: Do you require a deposit?
A: Not exactly a deposit, but we do require a down payment of 20% of your total. This payment is non-refundable, as it goes towards the total amount due.

Q: How big are the jumps?
A: We currently have three jumps — two bounce houses and one dual lane slide. The bounce houses are both 13'x13'x17' and require an area of 17'x17'x19' for setup. The slide is 28'x13'x15' and requires an area of 34'x19'x21' for setup.

Q: Do we have to rent a bounce house to get party supplies?
A: Nope! You can schedule whatever items you need.

Q: What surfaces do you set up on?
A: We can set up on almost any surface. Inflatables cannot be set up on rocks or gravel. We prefer grass, but we can also set up on concrete or dirt.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes. If it is a simple repair and we can fix it easily, we absolutely will. However, if it requires extensive repairs or replacement, you will be responsible for the damage costs. This is also outlined in the contract.

If you have any other questions, please feel free to call us any time at: (937) 508-5289